Frequently Asked Questions

Where are the Western Piedmont Symphony Administration and Box Offices located?

The Western Piedmont Symphony Administration and Box Offices are located at 243 Third Avenue NE, Hickory NC 28601, in the Performing Arts Wing on the north side of the main Arts & Sciences Building on the SALT Block Campus.

How long is each concert?

Each concert program varies in length. Masterworks, Pops and Holiday concerts run approximately 2 hours. Chamber Series concerts run approximately 1 hour and 30 minutes and Family concerts run approximately 1 hour.

When should I arrive?

Our box office opens one hour prior to the concert start time. Doors to the hall and seating for all concerts begins 30 minutes prior to the concert. We encourage you to arrive 30-40 minutes early. Please arrive no later than 15 minutes prior to the concert start time. Concerts begin promptly at the scheduled time. Latecomers will be seated at a natural break in the music, guided by ushers. If you must leave the hall during the performance, please do so quietly. Re-entry while the concert is in progress is at the discretion and guidance of the ushers.

Is there a coat check?

At this time, we do not offer coat check at any of our venues.

What age do children have to be to attend?

Family and outdoor Pops concerts welcome all ages. Children ages 3 and up are welcome to attend all Western Piedmont Symphony performances with proper guardian supervision and concert etiquette. $10 student tickets are available for children and students with valid student ID.

Is parking available at each concert?

Free parking, including handicapped accessibility, is available at each venue. Please visit Plan Your Visit for more information.

What is the dress code?

As a general guideline, dress at symphonic performances ranges from casual to dressy. Please be comfortable at our concerts. We invite you to dress up if you’d like to make it a special night out, but nice casual dress is perfectly suitable. 

When should I applaud?

- We ask you to applaud to welcome the conductor when he or she walks out onto the stage.
- It is customary to hold your applause until all movements of a work are complete. A movement is a division of a larger composition or musical form. For example, symphonies are typically divided into four movements and concertos into three.  You can check your program to follow the movements. A good indication that a work has finished is when the conductor turns around and smiles at the audience. However, if you feel the urge to applaud between movements, please do so! During our Pops concerts in particular, people applaud freely throughout.
- At the end of a concert, we always encourage you to applaud loudly and to yell "bravo!" (for men), "brava!" (for women) and "bravi!" (for the whole orchestra). Keep the applause going for as long as you want to show the musicians, conductor and soloist how much you enjoyed their performance.

May I take pictures, audio or video recordings?

Please feel free to take pictures WITHOUT A FLASH during the concert and share with us on FacebookInstagram, Snapchat or Twitter. We just ask that you stay mindful of your neighbors. Cell phone screens can be very distracting so do not use your cell phones to text or call anyone during the concert.
Due to copyright laws, audio and video recording devices are strictly prohibited inside the concert hall.

Where is the best place to sit during the concert?

Your personal preference will dictate where you think is the best place to sit. Both main-floor and balcony seating in the Drendel Auditorium allow for excellent listening and viewing. Main floor seating is available in P.E. Monroe Auditorium.

What if I have accessible seating needs?

Yes, each venue is handicapped accessible and other accessible seating is available by request at all concerts. Please call the office at 828-324-8603 for more information.

How do I become a subscriber?

You may call the Western Piedmont Symphony Box Office at 828-324-8603 and request that a season brochure will be mailed to you. Staff members are pleased to talk with you about the different subscription packages available. You may subscribe by phone (828-324-8603), fax (828-324-1301), email ([email protected]) or online (www.wpsymphony.org/tickets).

How do I become a donor?

Contact Ingrid Keller, Executive Director, at 828-324-8603, ext.22, to learn more about becoming a donor for the Western Piedmont Symphony.

What is the difference between ticket prices?

The difference in price is based upon the seating section in each venue and whether the price is for a student or adult. Student prices are available for children and students with valid ID. Some universities subscribe to our Student Access Plan. Students at these universities  are admitted free to all Masterworks and Chamber Classics concerts.

How can we purchase tickets and where do we pick them up?

Tickets can be purchased at the Western Piedmont Symphony Box Office, online through Arts People, by phone, FAX, or in person. The Box Office number is 828-324-8603. We will take your order and and either mail your tickets or hold them at Will Call for pick up on the night of the concert. Box Office hours are Monday through Friday, 10:00 am – 2:00 pm. The office is located in the Performing Arts Wing on the north side of the main Arts & Sciences Building on the SALT Block Campus at 243 Third Avenue NE in Hickory. Tickets can also be purchased 24/7 through our website (via Arts People) at www.wpsymphony.org/tickets. Single tickets will be sold one hour before each concert at the concert location.

Are there group sales available?

Yes!  For groups of 10 or more, please call or email the Western Piedmont Symphony office at 828-324-8603 or [email protected].

Are exchanges/refunds available?

Exchanges are only available to subscribers and are subject to availability. Ticket refunds are not available. Patrons unable to use their tickets for a performance are urged to return them to the ticket office for resale up to one hour before scheduled performance. A tax credit for returned tickets can be issued if requested. We accept Visa, MasterCard, checks and cash.

What if I lose my tickets?

If subscriber misplaces tickets, they can be replaced at no cost by calling the Western Piedmont Symphony office. 

What if I still have questions?

Please feel free to call our office at 828-324-8603.  We are happy to help our first-time concert goers.