Employment Opportunities

Western Piedmont Symphony is seeking to fill the following positions:

To apply:  Send an email with cover letter to [email protected]

Box Office Manager

Reports to: Executive Director

Summary:

This is a seasonal position with hours dependent on concerts and events. The Box Office Manager is responsible for creating and maintaining all concerts in ticketing software, the processing of all ticket sales, working with volunteers to staff the box office and providing all patrons an excellent ticket-buying experience.

Major Duties and Responsibilities:

• Assist in the process of developing a successful season subscription campaign
• Process all season subscriptions, ticket orders and related payments
• Prepare and maintain seating charts for concerts and events
• Build concerts, seating charts and all materials for ticketing software
• Record all attendance reports for concerts and events
• Responsible for the supplies and preparation of Box Office prior to concerts and events
• Work with Volunteer Coordinator to staff the box office with volunteers and train volunteers on POS system for tickets
• Responsible for analyzing and optimizing the ticket buying experience
• Collaborate with all staff in order to identify potential areas for growth
• Assist in sales and customer service
• Must attend and run the box office for all ticketed WPS concert events

Qualifications:

• Excellent verbal & written communication
• Strong computer proficiency and ability to learn new software quickly
• Strong problem solving skills
• Excellent time management skills
• Strong analytical and technical knowledge as well as a curiosity for new trends in electronic ticketing
• Able to work effectively as part of a team
• Experience with ticketing software and systems required; Arts People experience preferred
• High school diploma or equivalent required. Bachelor’s degree preferred

Digital Marketing Assistant

Reports to: Marketing Manager

Summary:

We are seeking a highly motivated and energetic individual with drive to see our organization succeed. You will be working with our marketing manager in the creation and planning of all marketing campaigns. This is a part-time position averaging 10-15 hours a week. The Digital Marketing Assistant is responsible for creating and maintaining all digital communication streams including social media, website and email campaigns and ensures that all of these media are upheld to the standards of the WPS mission.

Major Duties and Responsibilities:

• Social Media: Plan and create content to maintain and manage social accounts on a daily basis
• Website: Develop and maintain the organization’s website
• Email Campaigns: Plan, create and organize content for all email marketing campaigns
• Work closely with Marketing Manager in the creation, execution and optimization of marketing campaigns to maintain brand uniformity across platforms
• Analyze and optimize visitor experience and conversions (including search engine optimization)
• Collaborate with all staff in order to identify potential areas for market growth
• Seek additional opportunities to improve marketing strategies and customer experience.
• Update multiple online calendars and websites including, but not limited to, Our State, Classical Voices of North Carolina, Visitor’s Bureau, etc.
• Attend all Symphony concerts and events
• Assist in sales and customer service

Qualifications:

• Excellent verbal & written communication
• Experience in graphic design
• Experience in social media management & WordPress
• Strong computer proficiency and ability to learn new software quickly
• Strong problem solving skills
• Excellent time management skills
• Strong analytical and technical knowledge
• Curiosity for new technologies and digital marketing trends
• Work effectively as part of a team
• High school diploma or equivalent required. Bachelor’s degree preferred

Volunteer Coordinator

Reports to: Executive Director

Summary:

The Western Piedmont Symphony is seeking a Volunteer Coordinator is responsible for accessing and implementing a diverse array of recruitment techniques to identify qualified volunteers for positions in a wide range of areas, such as ushers, box office attendants, marketing, special events, library assistance, data entry, office assistance and facility maintenance. This is a volunteer position averaging 5-10 hours a week.

Major Duties and Responsibilities:

• Develop, promote, and maintain a wide range of volunteer opportunities within the organization
• Collaborate with staff in order to identify volunteer staffing needs and recommend efficient utilization of volunteer time. Provides support to staff for volunteer training
• Cultivate a compelling (mission related) recruitment message which communicates the need for the volunteer’s service and the benefit (s) of volunteering with WPS
• Actively seek opportunities to recruit new volunteers through community outreach, speaking engagements, participation in professional organizations, online volunteer matching sites, referrals, local contacts, solicitation, attending appropriate fairs, etc.
• Act as single point of contact for communications with volunteers and WPS Ambassadors
• Build and maintain relationships with volunteers through acknowledgement of volunteer’s time and coordination of volunteer events.
• Attend Symphony concerts and events
• Organize and plan “Volunteer Appreciation Night”
• Maintain accurate records of all volunteered time

Qualifications:

• Excellent verbal & written communication
• Strong computer proficiency and ability to learn new software
• Strong problem solving skills
• Ability to communicate effectively and interact with all levels of staff, volunteers, donors and community representatives
• Ability to prioritize and work to deadlines
• Must be able to represent WPS in a friendly, knowledgeable, and appropriate manner
• High school diploma or equivalent required. Bachelor’s degree preferred
• Work effectively as part of a team

For more information about any of the above positions, please email your resume with cover letter to [email protected].